Emotional Intelligence: The Key to Most of Your Workplace Problems (Morning Session)
**Registration closes 10/30/26**
**REMINDER: Lunch is included with morning session registration. No separate lunch registration is required.
Please note: the morning session will not be available virtually.**
To Register: Emotional Intelligence: The Key to Most of Your Workplace Problems (Morning Session)
Tuesday, November 3rd | 8:15 am - 11:30 am
Presented: Avalon Events Center Only (morning session); Avalon Events Center OR Virtual (lunch session)
Speaker: Dana Haagenson
Program Summary
According to Harvard research, up to 90% of workplace success is driven by emotional intelligence—not technical expertise. Yet many of us have never been formally trained in how emotions actually work or how to manage them effectively in high-stakes situations. In this highly interactive session designed specifically for HR professionals, participants will explore the science behind emotions and learn practical strategies to navigate them with confidence. From difficult employee conversations to coaching leaders and managing workplace conflict, emotional intelligence is at the core of effective HR practice.
Through engaging discussion, real-world scenarios, and actionable frameworks, you’ll leave with tools you can immediately apply—so you can stay in control of your emotions and help others do the same.
Takeaways
1. Discover how emotions are created and why they sometimes feel hard to control, especially during performance conversations
2. Learn simple, practical techniques to regulate emotions in real-time
3. Gain a deeper understanding of what drives employee behavior and performance
4. Learn a practical, effective framework for keeping performance conversations on track to create actionable results
About the Speaker
Dana develops and delivers customized leadership, team, and personal development sessions for organizations across a wide range of industries. As a Gallup Certified Strengths Coach, Dana has guided over 5,000 individuals and teams in discovering and leveraging their unique strengths to achieve personal and professional success. Dana previously served as an adjunct professor at Minnesota State Community and Technical College, teaching in the Human Resource and Accounting programs.
Before entering higher education, Dana spent more than a decade in the software industry, holding roles in Product Development, Product Management and Strategy, and Human Resources. She holds an Accounting degree from Minnesota State University Moorhead and is both a Certified Public Accountant (CPA) and a Certified Professional in Human Resources.
Menu (for lunch)
Beef Stroganoff, Asparagus, mixed mini cheesecake bites
Re-certification Credits
- This presentation is pending approval for SHRM and HRCI credits.
Event Cost
- Member Rate: $75 (lunch session is included)
- Non-Member Rate: $100 (lunch session is included)
Please submit payment one week prior to the meeting.
Registration will close 10 days prior to the event.
